New Shipping Insurance
Now offering Shipping Protection from Lost, Stolen, or Damaged items. In the case of lost or stolen packages, Old Farmhouse Primitives is not responsible, once a package is scanned as "delivered". We found a way to help protect you! Easily select in cart at check out. For cart totals under $100 USD, Route is only $0.98 USD, and adjusted for every $100. Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
We are happy to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement if available or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days
100% coverage of lost,
stolen or damaged packages
Effortless claims filing* through
the Route App
Basic claim resolutions within
24 hours of approval
Customer service reps available 24/7
Claims are eligible to be filed within 30 days from when the item shipped.